Privacy Policy

1. Introduction

HotelAnalytics is a product of Prowen Technologies India Private Limited ("ProwenTech", "we", "our", "us"). We are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data, including transactions processed through our payment partner Razorpay.

2. Information We Collect

• Account Data: Name, email, phone, business details.
• Payment Data: Billing details, transaction IDs, mode of payment (processed securely via Razorpay).
• Usage Data: Browser type, IP, device identifiers, cookies, analytics.
• Support Data: Messages, inquiries, and support interactions.

3. How We Use Your Information

• To provide and improve HotelAnalytics services.
• To process payments via Razorpay.
• To comply with legal and regulatory obligations.
• To communicate important updates, promotions, and security alerts.

4. Sharing of Data

We may share your data with:

• Razorpay (for payment processing).
• Authorized third-party service providers (analytics, cloud hosting).
• Regulators or authorities when required by law.

We do not sell your personal data.

5. Security

We use industry-standard security practices, and Razorpay is PCI-DSS compliant. While we take precautions, no system is 100% secure.

6. Your Rights

• Request access, correction, or deletion of your data.
• Opt out of marketing communications.
• Contact us for grievances or data-related queries.

7. Customer Support

For assistance with accessing your purchased leads or credit-related queries, reach out to: